The customer discovery process begins by querying potential customer segments and getting feedback to all the issues they bring to your attention. The insights you gain help to create ideal customer personas and value propositions.
Customer Discovery done properly takes time. In this session, Cathy will show you how to begin the process using online resources and tools for researching, surveying, interviewing and listening to gain valuable feedback while also creating persona models.
Live Q&A with TechCelerator Business Coaches will Follow the Session
Cathy von Birgelen is the executive director of the Ben Franklin Technology Partner's eMarketing Learning Center. She is a certified email marketing professional and strategic marketing consultant with more than 20 years of experience in e-marketing and business development efforts. She has consulted with a wide range of regional and national clients including, General Electric, (GE) Choice Hotels, Proctor & Gamble, Holcombs, Howard Industries, Troyer Farms, Gannon University, Blair, Penn State Erie – The Behrend College and many more.
Live Q&A with the Bob & Roger, Business Coaches from Ben Franklin's TechCelerator
Bob Dornich is the Business Incubator Director and Entrepreneur Coach for Ben Franklin Technology Partners TechCelerator. An entrepreneur himself, Bob has owned eight businesses ranging from computer forensics to equipment leasing to retail and foodservice, so he understands a wide range of business models and what it’s like to start up. Bob also has been in the coaching profession for decades. He was a soccer player for the US Air Force as well as a minor division team in Germany. Then he began coaching youth soccer in State college in the 80s and continued coaching throughout the years including the Penn State Club team.
Roger Dagen has had over 40 years of business experience since graduating with a BSB and MBA degrees from U of Minn. Roger’s experience in small, medium and large business operations extends from accounting, to financial planning and management, to operations and production management. Roger has also served as the Director of Penn State’s MBA Program.
The Ben Franklin TechCelerators
When an entrepreneur needs help taking an idea to the next level in Pennsylvania, there are few better places to get assistance than in one of the Ben Franklin Technology Partners offices. One of the ways Ben Franklin assists entrepreneurs and business across the commonwealth is through its startup accelerator program, The TechCelerator. The TechCelerator provides entrepreneurs or businesses with business training and mentorship and, in some instances, funding to advance their ideas.
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